Frequently Asked Questions
Are the baskets exactly as shown in the pictures?
Your basket will closely resemble baskets showcased on our site.
Please keep in mind all baskets shown and their contents are subject
to availability. Should we be unable to obtain a specific basket
or product, we will only substitute a product of equal or greater
value that we are confident will delight both you and your recipient.
Due to the summer heat, we are unable to ship chocolates from
May through October.
Can I request a custom designed gift basket?
Yes, simply call us at 239-449-8775 or toll free at 1-888-655-7347
and tell us what you would like us to create.
What if I'm not happy with the gift basket?
Your satisfaction is guaranteed. If you or your recipient are
not pleased with your gift, we will replace it with one of equal
value at no charge. All we ask is that you notify us immediately
if a replacement is needed.
How do I know my credit card information is secure?
Our site uses state-of-the-art Secure Sockets Layers Encryption
to prevent your credit card information from being intercepted
in transit. And for your added security, we NEVER store your credit
card information on our web servers.
How long will it take my order to be completed?
Gift baskets are shipped within one working day of the date the
order was placed unless a later shipping date is requested or
special shopping is required to fill a custom order.
How will my basket be shipped?
If you live in Naples, Marco Island, Bonita Springs, Estero or
Golden Gate your basket will be hand delivered. If you live outside
this area your gift basket will be shipped by United Parcel Service.
How will I know when my gift basket has been shipped.
An e-mail will be sent to advise you when your gift basket has
been shipped.
Can I order several baskets on-line at the same time and
specify different shipping addresses?
Yes. While our shopping cart provides space for only one ship
to address, we will contact you if more than one basket is ordered
to get additional delivery addresses and make any necessary adjustments
in shipping charges.
For custom gift basket designs or special
orders please call us at 239-449-8775 |
